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Data protection

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1) We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 The controller in charge for data processing on this website within the meaning of the General Data Protection Regulation (GDPR)is Eletec ltd, Unit 7 SBP Restmor Way, Wallington, SM6 7AH, Tel.: 020 7237 4842 E-Mail: support@luxburgvisual.com. The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the character string https:// and the lock symbol in your browser line.

 

2) Data collection when visiting our website

When using our website for information only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:

 

-   Our visited website

-   Date and time at the moment of access

-   Amount of data sent in bytes

-   Source/reference from which you came to the page

-   Browser used

-   Operating system used

-   IP address used (if applicable: in anonymized form)

Data processing is carried out in accordance with Art. 6 (1) point f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently, if there are any concrete indications of illegal use.

 

 

3) Cookies

In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values according to individual requirements. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

 

In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the content of a virtual shopping basket for a later visit to the website). If personal data are also processed by individual cookies set by us, the processing is carried out in accordance with Art. 6 (1) point b GDPR either for the execution of the contract or in accordance with Art. 6 (1) point f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

 

We work together with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). You will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the following sections.

 

Please note that you can set your browser in such a way that you are informed about the setting of cookies and you can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:

 

Internet Explorer:

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

 

Firefox:

https://www.mozilla.org/en-US/privacy/websites/#cookies

 

Chrome:

https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

 

Safari:

https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

 

Opera:

http://help.opera.com/Windows/10.20/en/cookies.html

 

Please note that the functionality of our website may be limited if cookies are not accepted.

 

 

4) Contacting

In the context of contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of responding to your request or for establishing contact and for the associated technical administration. The legal basis for processing data is our legitimate interest in responding to your request in accordance with Art. 6 (1) point f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been finally clarified, provided that there are no legal storage obligations to the contrary.

 

5)Data Processing When Opening a Customer Account and for Contract Processing

Pursuant to Art. 6 (1) point b GDPR, personal data will continue to be collected and processed if you provide them to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. It is possible to delete your customer account at any time. This can be done by sending a message to the above-mentioned address of the controller. We store and use the data provided by you for contract processing. After complete processing of the contract or deletion of your customer account, your data will be blocked in consideration of tax and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we will inform you accordingly below.

 

6) Data processing for order handling

6.1 To process your order, we work together with the following service provider(s), which support us wholly or partially in the execution of concluded contracts. Certain personal data is transferred to these service providers in accordance with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned credit institution within the framework of payment processing, if this is necessary for payment handling. If payment service providers are used, we explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 (1) point b GDPR.

6.2 Use of payment service providers (payment service providers)

- PayPal

For payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "instalment payment" via PayPal, we will transfer your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"). The disclosure is made in accordance with Art. 6 Para. 1 Section. b GDPR and only insofar as this is necessary for the payment process.

PayPal reserves itself for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "instalment" via PayPal the execution of a credit check. If necessary, your payment data will be processed in accordance with Art. 6 Para. 1 Section. f GDPR on the basis of the legitimate interest of PayPal in the determination of their solvency to credit bureaus passed. The result of the credit check on the statistical probability of default is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit information can contain probability values (so-called score values). Insofar as score values are included in the results of the credit rating, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values includes, but is not limited to, address data. For further data protection information, among other things to the used credit reference agencies, please refer to the privacy policy of PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may continue to be entitled to process your personal data, if this is necessary for the contractual payment.

 

7) Rights of the person concerned

The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) vis-a-vis the data controller with regard to the processing of your personal data, about which we inform you below:

 

– Right to access pursuant to art. 15 GDPR: in particular, you have a right of access to your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, deletion, restriction of processing, objection to processing, a complaint to a supervisory authority, the origin of your data if it was not collected by us from you, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved and the scope concerning you and the desired effects of such processing, as well as your right to be informed of the guarantees provided in accordance with art. 46 GDPR for the transfer of your data to third countries;

 

– Right to rectification in accordance with art. 16 GDPR: you have the right to immediate rectification of incorrect data relating to you and/or completion of your incomplete data stored by us.

 

– Right to deletion in accordance with art. 17 GDPR: you have the right to require the deletion of your personal data when the conditions of article 17 para. 1 GDPR are met. However, this right shall not exist, in particular, if the processing is required for exercising the right to freedom of expression and information, to comply with a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;

 

– Right to restrict the processing pursuant to art. 18 GDPR: you have the right to request the restriction of the processing of your personal data as long as the contested accuracy of your data is verified, if you refuse to delete your data due to inadmissible data processing and instead request the restriction of the processing of your data, if you need your data to assert, exercise or defend legal claims, after we no longer need this data once the purpose has been achieved or if you have filed an objection for reasons based on your particular situation, as long as it has not yet been determined whether our legitimate reasons outweigh this;

 

– Right to notification pursuant to art. 19 GDPR: if you have exercised your right to rectification, deletion or restrict processing vis-à-vis the controller, this party is obliged to inform all recipients to whom the personal data that concerns you has been disclosed of this correction or deletion of the data or restriction on processing, unless this proves impossible or involves a disproportionate effort. It is your right to be informed regarding such recipients.

 

– Right to data portability pursuant to art. 20 GDPR: you have the right to receive the personal data you have provided to us in a structured, current and machine-readable format or to request its transfer to another controller, insofar as this is technically feasible.

 

– Right to withdraw consent pursuant to art. 7 para. 3 GDPR: you have the right to withdraw previously issued consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned without delay, unless there is a legal basis for processing without consent that relates to the further processing. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its revocation;

 

– Right to lodge a complaint pursuant to art. 77 GDPR: if you believe that the processing of personal data concerning you is contrary to the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State where you reside, work or where the suspected infringement took place, without prejudice to any other administrative or judicial remedy.

 

8) Duration of Storage of Personal Data

The duration of the storage of personal data is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding data will be routinely deleted, provided they are no longer necessary for the performance or initiation of the contract and/or there is no longer any legitimate interest on our part in the further storage.